Helping leaders navigate complex service and digital change
At elev8 transform, we empower for-purpose and customer service organisations to embrace human-centered transformation, accelerating value and impact.
I work with CIOs, CTOs, and service leaders to reduce risk, strengthen decisions, and improve outcomes across people, process, technology, and data, without disrupting live services or creating dependency.
Trusted by organisations navigating high-risk change
25+ years supporting complex service transformations
Services I Offer
Non-Profit Transformation Support
For leaders in purpose-led organisations delivering essential services while navigating service, digital, or CRM change.
I support non-profits where capacity is tight and services cannot pause, helping bring clarity, prioritisation, and confidence to change decisions.
Service, Digital & AI Transformation & Optimisation
For enterprise service organisations with complex contact centres under performance, cost, and technology pressure.
I work with CIOs, CTOs, and service leaders to ensure digital and AI investment translates into measurable value and more stable service outcomes.
What Problems I Help Solve
I’m often brought in when change is underway, but confidence in the direction is starting to slip.
-
Significant investment in service, digital, or AI change without clear outcomes
-
Early transformation decisions that feel hard to unwind
-
Complex service and contact centre technology creating more risk than confidence
-
Leaders and teams misaligned on priorities, trade-offs, or sequencing
-
Services under pressure to improve while remaining live and stable
-
Capability gaps that increase reliance on vendors or external delivery partners
Why work with me
Calm, experienced support when decisions matter most.
I bring senior judgement shaped by more than 25 years working at the intersection of service, technology, and change.
-
Deep experience across contact centre, digital, and AI-enabled service environments
-
Proven ability to support high-risk decisions without disrupting live services
-
Perspective grounded in hundreds of service teams and dozens of successful transformations
-
Comfortable working across people, process, technology, and data
-
Independent, vendor-neutral advice focused on outcomes
-
A clear commitment to strengthening internal capability rather than creating dependency
What Our Clients Say
Bayley Clarke, General Manager Customer Innovation and Technology - Entain
Karen assisted us with her expertise of the Salesforce platform when we implemented Service Cloud at Entain. She took the time to understand the complexities of our business for the platform to be built to suit our specific needs.
She is honest, trustworthy and her experience with Salesforce products and services is second to none. Thank you Karen!